MERNY PIERRE

Rosedale, NY 11422 • mernyp24@gmail.com • 929-538-6743 • linkedin.com/in/ merny-pierre/

Summary

Healthcare IT Systems Applications Consultant

Versatile Healthcare IT System Applications Consultant with extensive experience in Lab Information Systems, Radiology, and Research IT. Specializes in user support and data management for healthcare platforms. Proficient in managing escalated support tickets, user provisioning, and resolving end-user password and account issues. Expert in troubleshooting EMR HL7 ADT/SIU interfaces, converting HL7 messages to XML, running SQL queries, and maintaining system security and compliance. Adept at employing Salesforce CRM for incident tracking and utilizing SQL for data queries. Experienced with third-party MPI software like Verato. Skilled in managing and optimizing REDCap systems on RHEL 7 and RHEL 8, and handling Red Hat Enterprise Linux systems within DMZ and internal networks. Specialized in dictation and transcription services using Nuance and 3M MModal. Deep understanding of healthcare data systems, including InterSystems HealthShare. Committed to delivering tailored technical solutions that elevate healthcare systems and streamline operations.

Technical Skills

• Hardware: Desktops, Laptops, Printers, Scanners, Mobile Devices, Servers, Routers, Switches, Firewalls
• Software: Microsoft Office Suite, Salesforce CRM, Jira, SQL, MySQL Workbench, REDCap, Shibboleth, Sysaid, JIRA, Remedy, Cherwell, ServiceNow
• Operating Systems: Windows 7/8.1/10/11, AWS, Windows Server, Mac OS, Android, Red Hat Enterprise Linux
• Networking: Active Directory, PowerShell, TCP/IP, Subnetting, IP, DNS, DHCP, SFTP, VPN
• Languages: HTML, CSS, PHP, MySQL, JavaScript, Python, c#, java
• Soft Skills: Customer Service, Written Communication, Oral Skills, Project Management, Agile methodologie Problem-solving and analytical.

Electronic Medical Records (EHR) Multi-Systems:

• EMR Systems: EPIC, Cerner, Meditech, Allscripts, eClinicalWorks
• Lab Systems: Sunquest, Cerner Pathnet, Meditech, EPIC Beaker, Allscripts, eClinicalWorks
• Meditech: Meditech 6.1, Meditech 6.0, Meditech 5.6, Meditech 5.5
• Allscripts: Allscripts 16.3 (ORM / SCM / BCMA), Allscripts TouchWorks EHR 17.1
• EPIC: Beaker, Radiant, ClinDoc, Orders, ASAP, Smart Tools CMS
• Cerner: Pathnet, Radnet, Powerchart, PowerNotes, Dynamic Doc, Mpages, SurgiNet, CPOE, FirstNet
• Dictations: 3M MModal Fluency Direct, Nuance Escription LH, 3M MModal Fluency Mobile, 3M MModal Fluency for Transcription Manager
• Health Integrations: Master Patient Index, InterSystems HealthShare IRIS, Verato, HL7, FHIR
• eClinicalWorks: eClinicalWorks 11e, eClinicalWorks 10e, eClinicalWorks 9e

Work Experience

Clinical Research Systems Administrator Jan 2023 - Present

• Managed and maintained REDCap systems on RHEL 7 and RHEL 8 servers.
• Utilized MySQL Workbench for database modifications.
• Provided end-user support and training for REDCap systems.
• Administered system updates and built SSO technology using Shibboleth.
• Migrated REDCap from RHEL 7 to RHEL 8, optimizing system performance.
• Created operational documents and backup plans for REDCap migration.
• Participated in the REDCap Consortium and maintained internal Wiki and SharePoint sites.

Healthcare IT Trainer Dec 2021 - Jan 2023

CSI Companies - New York, NY

• Trained end-users on Epic Beaker, Radiant, ASAP, ClinDoc, and Orders.
• Conducted training sessions for Cerner Pathnet, Radnet, Powerchart, and PowerNotes.
• Developed training materials and provided go-live support for new applications.

Build Analyst Jul 2021 - Dec 2022

ULP - Louisville, KY

• Performed TDR, WDR, and Smoke testing.
• Configured Dragon/Nuance profiles and security classes for Haiku/Canto.
• Conducted hardware gap analysis, deployment testing, and go-live support.
• Used Sysaid, JIRA, Remedy, Cherwell, and ServiceNow for incident resolution.

Application Analyst Aug 2019 - Jul 2021

Mount Sinai Health System - New York, NY

• Assisted in designing, testing, and implementing healthcare applications.
• Managed vendor relationships and coordinated implementations of voice transcription services.
• Supported incoming ticket requests and released software applications.
• Troubleshot EMR HL7 ADT/SIU interfaces and converted HL7 V.2 messages to XML.
• Ran SQL Queries for various projects and acted as App Owner.
• Managed and maintained system security and compliance.