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MERNY PIERRE
Jersey City, NJ 07304 • mernyp24@gmail.com • 929-538-6743 • linkedin.com/in/merny-pierre/
Summary
Healthcare IT Systems Applications Engineer
Versatile Healthcare IT System Applications Engineer with extensive experience in Lab Information Systems, Radiology, and Research IT. Specializes in user support and data management for healthcare platforms. Proficient in managing escalated support tickets, user provisioning, and resolving end-user password and account issues. Expert in troubleshooting EMR HL7 ADT/SIU interfaces, converting HL7 messages to XML, running SQL queries, and maintaining system security and compliance. Adept at employing Salesforce CRM for incident tracking and utilizing SQL for data queries. Experienced with third-party MPI software like Verato. Skilled in managing and optimizing REDCap systems on RHEL 7 and RHEL 8, and handling Red Hat Enterprise Linux systems within DMZ and internal networks. Specialized in dictation and transcription services using Nuance and 3M MModal. Deep understanding of healthcare data systems, including InterSystems HealthShare. Committed to delivering tailored technical solutions that elevate healthcare systems and streamline operations.
Technical Skills
- Hardware: Desktops, Laptops, Printers, Scanners, Mobile Devices, Servers, Routers, Switches, Firewalls
- Software: Microsoft Office Suite, Salesforce CRM, Jira, SQL, MySQL Workbench, REDCap, Shibboleth, Sysaid, JIRA, Remedy, Cherwell, ServiceNow
- Operating Systems: Windows 7/8.1/10/11, AWS, Windows Server, Mac OS, Android, Red Hat Enterprise Linux
- Networking: Active Directory, PowerShell, TCP/IP, Subnetting, IP, DNS, DHCP, SFTP, VPN
- Languages: HTML, CSS, PHP, MySQL, JavaScript, Python, c#, java
- Soft Skills: Customer Service, Written Communication, Oral Skills, Project Management, Agile methodologie Problem-solving and analytical.
Electronic Medical Records (EHR) Multi-Systems:
- EMR Systems: EPIC, Cerner, Meditech, Allscripts, eClinicalWorks
- Lab Systems: Sunquest, Cerner Pathnet, Meditech, EPIC Beaker, Allscripts, eClinicalWorks
- Meditech: Meditech 6.1, Meditech 6.0, Meditech 5.6, Meditech 5.5
- Allscripts: Allscripts 16.3 (ORM / SCM / BCMA), Allscripts TouchWorks EHR 17.1
- EPIC: Beaker, Radiant, ClinDoc, Orders, ASAP, Smart Tools CMS
- Cerner: Pathnet, Radnet, Powerchart, PowerNotes, Dynamic Doc, Mpages, SurgiNet, CPOE, FirstNet
- Dictations: 3M MModal Fluency Direct, Nuance Escription LH, 3M MModal Fluency Mobile, 3M MModal Fluency for Transcription Manager
- Health Integrations: Master Patient Index, InterSystems HealthShare IRIS, Verato, HL7, FHIR
- eClinicalWorks: eClinicalWorks 11e, eClinicalWorks 10e, eClinicalWorks 9e
Work Experience
Clinical Research Systems Administrator Jan 2023 - Dec 2024
NYU Langone Health - New York, NY
- Successfully migrated REDCap from RHEL 7 to RHEL 8 Linux server, optimizing system functionality and improving user experience through effective information technology practices.
- Utilized MySQL Workbench to execute code of conduct compliance database modifications, ensuring data integrity and system stability.
- Configured and supported Single Sign-On (SSO) technologies using Shibboleth, streamlining access and enhancing security procedures.
- Developed and implemented operational documents, backup plans, and disaster recovery protocols for REDCap systems, addressing change requests from end-users.
- Delivered end-user training and support, fostering user adoption and ensuring system accessibility through effective participation in knowledge-sharing sessions.
- Participated actively in the REDCap Consortium, staying up-to-date with best practices and contributing to system enhancements while liaising with various stakeholders.
- Maintained internal Wiki and built SharePoint websites to centralize resources and streamline collaboration, facilitating seamless web-based communication.
- Directed the migration of REDCap systems to the DMZ, collaborating with various teams to ensure secure deployment and adherence to corporate standards.
- Troubleshot and resolved system issues, including language configurations and database connectivity challenges, ensuring a high standard of translation in user queries.
- Provided technical guidance and mentorship, empowering teams to effectively use REDCap for research and clinical projects, reinforcing the importance of conflict of interest management.
Support Systems Engineer June 2022 - Jan 2023
Healthix - New York, NY
- Managed escalated tickets, resolving user provisioning, password, and account issues to enhance portal access and user experience through proactive data warehouse strategies.
- Collaborated with compliance, security, relationship management, and IT departments to provide seamless support services while upholding the highest standards of the code of conduct.
- Developed training materials and provided go-live support for new applications.
- Utilized Salesforce CRM and Jira for incident tracking and SQL for data queries, integrating electronic data capture methods.
- Provided in-depth support for technical platforms, including troubleshooting InterSystems HealthShare, with a focus on informatics and data flow.
- Researched and resolved MPI overlays and bad links using Verato, significantly improving data accuracy and collection processes.
- Developed knowledge of the customer base, improving support solutions for end-users and facilities through continuous optimisation.
- Assisted in developing and maintaining policies related to health information exchange, ensuring adherence to protocols and standards.
- Utilized InterSystems IRIS and Ensemble software to administer relational databases and integration engines, enhancing system functionality and user data interaction while focusing on a solid procedure framework.
- Led documentation efforts for existing and new systems, applying continuous improvement techniques to enhance data security and system reliability, achieving best practices in data collection.
Build Analyst Jul 2021 - Dec 2022
ULP - Louisville, KY
- Performed TDR, WDR, and Smoke testing, contributing to overall system performance.
- Configured Dragon/Nuance profiles and security classes for Haiku/Canto, ensuring streamlined electronic communication.
- Conducted hardware gap analysis, deployment testing, and go-live support for new systems.
- Used Sysaid, JIRA, Remedy, Cherwell, and ServiceNow for incident resolution, focusing on a structured approach to account creation and management.
Application Analyst Aug 2019 - July 2021
Mount Sinai Health System - New York, NY
- Assisted in designing, testing, and implementing healthcare applications, enhancing data capture methods throughout the organization.
- Managed vendor relationships and coordinated implementations of voice transcription services using 3M MModal Fluency Direct, Fluency Mobile, Fluency for Transcription Manager, Nuance eScription LH, eScription One, promoting efficient data collection.
- Supported incoming ticket requests and released software applications, troubleshooting with a focus on optimisation.
- Troubleshot EMR HL7 ADT/SIU interface messages, ensuring smooth information technology processes.
Clinical Systems Analyst Feb 2018 - Aug 2019
CSI Companies - New York, NY
- Ensured accurate implementation of Epic Beaker workflow for phlebotomists, lab techs, and patient care technicians at CSI Companies.
- Ensured accurate implementation of Epic Beaker workflow for phlebotomists, lab techs, and patient care technicians, focusing on procedural compliance.
- Provided advanced technical support for end users, troubleshooting printer and mobile device setup and integrations on Epic Rover, maintaining high data integrity.
- Collaborated with Command Center to report issues and write rules for the Epic Beaker laboratory application, participating actively in system improvements.
Desktop Support Analyst Oct 2017 - Feb 2018
Mount Sinai Health System - New York, NY
- Provided desktop support for Mount Sinai Health System, ensuring seamless user experience and system functionality.
- Managed escalated tickets, resolving user provisioning, password, and account issues, enhancing portal access and user experience.
- Collaborated with Compliance, Security, Relationship Management, and IT departments for seamless support services.
- Utilized Salesforce CRM and Jira for incident tracking and SQL for data queries, providing in-depth support for technical platforms.
Education
Master of Science in Computer Science Systems
Georgia Institute of Technology - Atlanta, GA
May 2026
- Concentration: Computing Systems
- Relevant Coursework:
Bachelor of Science in Computer Science
Long Island University - Brooklyn, NY
May 2018
- Concentration: Software Engineering
- Relevant Coursework: Software Development, Database Management, Web Development, Systems Analysis, Systems Design
Certifications
- AWS Certified Solutions Architect - Associate
- Google IT Support Certificate
- GitHub Foundations
- Managing InterSystems Integrations Training by InterSystems
- HealthShare Unified Care Record Overview Training by InterSystems
Professional Development
- Red Hat Certified System Administrator (RHCSA) - In Progress
- Google Data Analytics - In Progress COurse 4 out of 8
- CompTIA Network+ Certification - In Progress
References
Available upon request